The Root of Medical Failure Is System Design Not Individual Error
Gawande argues that when medical errors occur frequently, attributing responsibility to individual physician negligence is the wrong analytical framework. The real problem is that modern medicine's complexity has exceeded the limits of individual human cognition, and no single expert can reliably execute all correct steps under high-pressure conditions. The solution is not to train more perfect individuals but to design systems that compensate for human limitations — checklists are the archetypal tool of such system design.
Source: The Checklist Manifesto: How to Get Things Right, Atul Gawande, Metropolitan Books, 2009